I’m a parent of teens and I’m looking for…
Phone or online counselling
There are helplines you and your teens can call. They are free and confidential. Many helplines will chat via online messaging, text messaging and email, as well as over the phone.
Dolly’s Dream in partnership with TIACS provides a free support service. Call or text 0488 881 033 to connect with a trained counsellor. The line operates Monday to Friday 6am-10pm. If the team are on other calls, please leave a message and your call will be returned.
If you are thinking about suicide or experiencing emotional distress, help is available. There is hope. Lifeline provides confidential crisis support that is accessible 24 hours a day.
Kids Helpline is Australia’s only free, confidential 24/7 online and phone counselling service for young people aged 5 to 25. Anytime. Any reason.
Parentline offers free, confidential counselling for parents and carers to help you navigate a wide range of parenting dilemmas.
eheadspace provides free online and telephone counselling to young people aged 12 to 25, as well as to their families and friends, from 9am to 1am, seven days a week.
Suicide Call Back Service is a 24-hour, nationwide service that provides free phone and online counselling to people who are feeling suicidal, are worried about someone, or have lost someone to suicide.
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
Griefline provides free counselling support to anyone experiencing grief, loss, trauma and the many associated feelings. You are not alone.
Counselling or support in person
Heathdirect Australia is a service to find a GP, psychologist, counsellor or psychiatrist near you.
headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12 to 25-year-olds. headspace centres act as a one-stop shop for young people who need help with mental health, physical health (including sexual health), alcohol and other drugs, or work and study support.
Help to remove cyber bullying material
Most social media services offer a reporting tool where you can ask for online bullying material to be removed. This eSafety Guide will help you learn to report and block online bullying on social media, games, apps and sites.
The eSafety Commissioner helps Australians deal with online abuse. eSafety can help remove bullying content and connect kids, teens and adults with the appropriate support.
Advice about our rights
The education department in your state or territory will provide information about dealing with bullying, online safety and disputes at a state school.
Your Catholic Education Office will provide information about dealing with bullying, online safety and disputes at a Catholic school.
Youth Law Australia provides free, confidential legal advice, assistance and referrals for young people under 25.
Find legal help near you using this directory.
The Australian Human Rights Commission investigates and resolves complaints about discrimination and human rights breaches.
Information about bullying, cyber safety and parenting
Many parents feel teaching their kids about online safety is important, but they don’t quite know how to go about it. To help make your life a little easier, we’ve done the research and pulled together the most trusted information from around the internet about online safety and bullying.
The National Centre Against Bullying (NCAB), an initiative of the Alannah & Madeline Foundation, is a peak body working to advise and inform the Australian community on the issue of childhood bullying and the creation of safe schools and communities, including the issue of cyber safety.
eSafety provides a range of online safety programs and resources. It is an independent statutory office supported by the Australian Communications and Media Authority.
Raising Children Network is an online parenting resource funded by the Australian Government that provides research-based parenting information on subjects from pregnancy through to adolescence.