Click here for a step-by step-guide on how you can talk to your child
Navigating difficult news or challenging events can be overwhelming for young people, (and their families and in some cases their wider community) but with the right support and care, it is possible to help them feel safe, resilient, and capable of managing their emotions. By engaging openly and empathetically, we empower the next generation to face life’s challenges with strength and confidence. Remember, you are not alone.
Start by listening
Before offering reassurance or explanations, take time to listen to what they already know and how they feel about it. Asking open-ended questions such as, “What have you heard?” or “How do you feel about what’s happening?” gives them a chance to express themselves freely. Try not to jump in, give them the time they need to share their thoughts in a way that works for them. Active listening helps build trust and lets them know their thoughts and emotions are valid.
Tailor the conversation so it is age-appropriate
Children and teens process information differently based on their age and development. Younger children may only need simple, factual explanations without unnecessary details (this is where picture books can be helpful). Reassure them that they are safe and cared for. Older children, however, may have more complex questions or stronger emotional responses. Address their concerns honestly while providing the broader context they need to understand.
Be honest but reassuring
When addressing the topic of suicide in a way that is both honest and reassuring, it is crucial to strike a balance between acknowledging the gravity of the situation and highlighting tangible efforts to provide support and foster hope. You could discuss how the community is coming together to provide each other support and connection.
Monitor media exposure
Most teens have a phone at the ready these day, however continuous exposure to distressing information, or details about what has transpired, can amplify feelings of anxiety, fear or helplessness. Help them understand or remind them that taking breaks from connecting about the event, or the news, social media or even their friendship group chat for a short period is healthy and normal. Encourage activities that offer a respite from heavy topics, spend time outdoors, get busy with a new or long-standing hobby (often familiar activities can be comforting) – be guided by them.
Encourage emotional expression
Help young people find constructive ways to express their feelings. This might include talking with trusted friends, writing in a journal, drawing, playing music or simply screaming into a pillow. Normalising feeling overwhelmed with emotions like fear, sadness, or anger is important. Letting them know that it’s okay to feel these things and that it can take time – everyone processes things differently. Knowing this can make a big difference. Helping them to engage in ways of coping that feel helpful, is also valuable **might add Kate’s suggestions here.
Promote a sense of agency
When appropriate, help them to engage in what feels meaningful to them. It may be that they volunteer or connect with others who are directly trying to support and help others who are impacted, or organisations that help communities to rebuild and heal after experiencing tragedies. Even small acts of kindness can build resilience and a sense of empowerment. Writing a poem or planting a tree for someone they have lost can help with their healing.
Be a role model
Children and teens often take cues from adults. Displaying healthy coping mechanisms yourself - like taking time to talk, staying calm, being proactive, staying active by going for run or walking the dog - can set an example that will help them too. If you’re feeling overwhelmed, talk to them about how you are feeling and show them that it’s okay to seek support.
Be prepared for long-term support
Reactions to traumatic news can resurface or change over time, even long after the event has passed. Periodically check in on how they’re feeling and what they’re thinking. Offering ongoing support, whether through regular conversations, therapeutic activities, or professional counselling, ensures they know they’re not alone.
Seek professional help when needed
If you notice ongoing distress, anxiety, or changes in behaviour, it’s a good idea to seek advice from a counsellor, psychologist, or trusted healthcare professional. Reaching out early ensures they receive the help they need to build healthy coping skills. As a parent or carer, you need to look after yourself too. Anyone can reach out for support and speak with a qualified counsellor via the Dolly’s Dream free 24-hour support service.
DOLLY’S DREAM SUPPORT SERVICES, PROGRAMS & RESOURCES
Dolly’s Dream Support Line
Australia wide, free, confidential 24-hour telephone and webchat service with qualified counsellors available to help by calling 0488 881 033.
Beacon Cyber Safety app
Free app that provides families with trustworthy, practical resources to help them confidently navigate their children’s technology use and reduce associated harms.
Dolly’s Dream Parent Hub
Trusted information for parents and carers about online safety and bullying in one place.
Dolly’s Dream School Workshops
Online safety and anti-bullying workshops for students of all ages, as well as parents, teachers and the general community.
Mental Health & First Aid Training
Dolly’s Dream works with communities to deliver Mental Health First Aid training to help build their capacity in coping with mental health issues.
Report online harm to the eSafety Commissioner here.
