Whether you’re dealing with harassment yourself or helping someone else, understanding the steps to report cyberbullying can make a significant difference in resolving the issue and ensuring a safer online space.
This guide walks you through the essential steps to take when facing cyberbullying.
Step 1: Document the incident
Collect evidence: Before taking any action, it’s essential to document the bullying thoroughly. Capture screenshots of abusive messages, comments, or posts, and save any relevant emails or direct messages. Make a note of the dates, times, and details of each incident. This evidence will be crucial when reporting the issue to platforms or authorities.
Preserve privacy: Ensure that you save all evidence securely and avoid sharing it publicly. Keeping this information confidential helps maintain privacy and supports the integrity of your report.
*Important note: DO NOT capture or share screenshots or photos of illegal or restricted content, especially if it involves explicit images of people under 18. Creating, possessing, or distributing such material can result in serious legal consequences, including charges related to child pornography. Given the strict nature of state laws on this issue, it's crucial to seek legal advice if necessary.
If you encounter child sexual exploitation material online, report it to eSafety through their online reporting form.
Step 2: Report to the social media platform
Use built-in reporting tools: Most social media platforms have built-in tools to report abuse or harassment. These tools typically allow you to report individual posts, messages, or profiles directly. Look for options like “Report,” “Flag,” or “Block” on the platform.
Follow platform guidelines: Each platform has specific guidelines for reporting cyberbullying. Familiarise yourself with these guidelines to ensure your report is handled appropriately. For example, platforms like Facebook, Instagram, and Twitter have dedicated support pages that outline their reporting procedures.
Provide detailed information: When making a report, be as detailed as possible. Include screenshots and a description of the harassment. This helps the platform’s moderation team understand the context and take appropriate action.
Step 3: Inform the eSafety Commissioner
Contact the eSafety Commissioner: If the bullying persists or if the social media platform’s response is inadequate, you can file a report to the Australian eSafety Commissioner. This is a government body dedicated to online safety which has the ability to remove the harmful content used to bully you.
Submit a report: Visit the eSafety Commissioner’s website at esafety.gov.au and use their online reporting form. Provide all the relevant evidence and details about the cyberbullying. The eSafety Commissioner will review your complaint within two business days, and take down the content or offer guidance on further steps.
Access resources: The eSafety Commissioner’s website also offers resources and advice for dealing with cyberbullying, including tips on how to protect your online safety and privacy.
Step 4: Seek support
Reach out for emotional support: Cyberbullying can take a significant emotional toll. Don’t hesitate to seek support from friends, family, or professional counsellors. Talking to someone you trust can help you cope with the emotional impact and provide additional guidance.
Engage support services: Apart from Dolly’s Dream, there are various organisations and support services in Australia that specialise in online safety and bullying prevention. These include Kids Helpline, Lifeline, and Beyond Blue. They can offer advice, counselling, and support for victims of cyberbullying.
Step 5: Monitor and follow up
Track the situation: Keep an eye on the situation even after reporting it. Ensure that the platform or authorities are taking appropriate action. If necessary, follow up with the platform or the eSafety Commissioner to check on the progress of your report.
Update security settings: Review and adjust your privacy settings on social media and other online accounts. Strengthen your account security by changing passwords, enabling two-factor authentication, and reviewing your privacy settings to prevent further harassment.
Addressing cyberbullying can feel overwhelming, but taking the right steps can lead to effective resolution and greater online safety. By following this process, you can take meaningful action to protect yourself and others from cyberbullying.
Remember, you don’t have to face this issue alone—there are resources and support available to help you navigate the process and ensure a safer online experience.
If you are concerned about a child or young person being bullied, please seek help. Speak to a trusted GP, school wellbeing staff, or a helpline such as:
Dolly’s Dream Support Line 0488 881 033
Parentline in your state or territory
Kids Helpline 1800 55 1800
Headspace 1800 650 890
Lifeline 13 11 14
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